Returns policy

Because you are buying online you have a legal right to change your mind under the Consumer Contracts Regulations 2013. You may cancel from the moment you order until 14 days after the day you receive the goods, without giving a reason.

Tell us by email, by phone, or in the shop. You then have a further 14 days to return the goods.

You may examine an item as you would in a shop, but if you use it beyond that we may reduce your refund to reflect the loss in value. We refund the price of the goods and the standard delivery cost within 14 days of getting them back.

You pay the cost of returning them unless the item is faulty or was not as described. Large items can be collected by us, and we will tell you the collection cost before you agree to it.

This right does not apply to items sealed for hygiene reasons where the seal has been broken, such as in-ear headphones.

Separately from all of that, we operate a 14-day exchange policy on unopened items bought in the shop.